Refund and Cancellation Policy
Effective Date: 26/08/2023
Refund Policy
Thank you for shopping at Ureca Organics. We take pride in offering high-quality products, and your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Refund
- To be eligible for a refund, the item must be returned within [number] days of purchase.
- The item must be in its original condition, unused, and in the same packaging.
- You must provide a valid proof of purchase (receipt or order confirmation).
Refund Process
- Contact our customer service at info@urecaorganics.com to initiate the refund process.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
Non-Refundable Items
- Perishable goods such as food products are non-refundable.
Shipping Costs
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within [number] days of receiving the product. We will provide instructions for returning the item, and upon inspection, a refund or replacement will be issued.
Cancellation Policy
Order Cancellation
- You may cancel your order within [number] hours of placing it for a full refund. Contact our customer service at [customer service email/phone number] to request an order cancellation.
Cancellation After Shipment
- If your order has already been shipped, it cannot be canceled. You may return the item following our Refund Policy.
Contact Us
- If you have questions about our Refund and Cancellation Policy, please contact us at info@urecaorganics.com.